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Not a 100% on your FB LONDON items no problem! You can return your unwanted and unworn items to us within 14 days for a full refund or exchange unfortunately we do not offer free returns at this stage and cannot refund any postage fees.

Please take care when trying on your items unfortunately we can’t refund or exchange any items that are marked with fake tan, make up or any purfume or body lotions etc. All items must be returned with original packaging and tags attached.

Sale items cannot be returned for a refund only exchange

Shoes must be tried on indoors

Please ensure all returns are accompanied with a returns note/form inside with an order number & name for us to be able to process

Please return using tracked/signed for and ask for proof of postage receipt from the post office, as we will not be responsible for any lost items and will be unable to help further. 

We advise for all customers that returns should be sent back tracked using Royal Mail.

Please return to:



RM10 7FD 

We aim to process your return ASAP, but on occasions it may take up to 14 days for your return to be to processed please do not contact us before this time has passed you will receive an email confirming your refund or exchange once processed please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

Faulty items

So sorry! If you do receive any faulty or damaged items these can be returned within 21 Days of receipt please contact us with your order number and a photo of the damaged item and we will be happy to replace these for you and cover the cost of postage to return the faulty item if you do not have a photo of the damaged item we will be unable to help you

Wrong Items

This is an error from us so sorry! Please could you contact us with your order number and a photo of the items received and we can fix this issue for you.